Your Mercedes receives the precision care it deserves.
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Tell us about your Mercedes. We'll respond within 2 hours during opening hours.
Our workshop technicians bring years of hands-on experience with models ranging from the C-Class and E-Class to high-performance AMG variants and the all-electric EQS — combining deep mechanical understanding with advanced diagnostic equipment to ensure every repair meets Stuttgart's standards for luxury and engineering excellence.
Every Mercedes-Benz represents a blend of innovation, refinement, and performance.
That's why we use genuine Mercedes-Benz XENTRY diagnostic systems and manufacturer-approved tools to detect issues accurately and perform repairs with meticulous precision.
Whether you require a full engine overhaul, transmission service, or AIRMATIC suspension repair, your Mercedes is in expert hands.
Mercedes dealer servicing in Dubai means corporate processes, longer wait times, and the markups that come with brand overhead — felt especially on out-of-warranty AIRMATIC repairs and complex EQS/EQE high-voltage work.
At Platinum One in Al Quoz Industrial Area 3, the standards are the same — XENTRY diagnostics, OEM parts, manufacturer-approved procedures. The conversation is different: transparent quotes within 2 hours, direct contact with the technicians, and a small named team that handles your Mercedes personally.
From executive sedans to luxury SUVs and AMG performance models, our approach balances mechanical perfection with long-term dependability.
We handle electrical faults, cooling and suspension issues, ECU recalibrations, and drivetrain optimization — ensuring your vehicle delivers the comfort, power, and refinement it was engineered to provide.
| Issue | Model(s) | Our Solution |
| AIRMATIC air suspension failure | S-Class, E-Class, GLE | Diagnose compressor and air struts, replace faulty components, recalibrate ride height system |
| Balance shaft and timing chain wear | C-Class, E-Class (M271 engines) | Replace timing chain, balance shaft, and guides with updated OEM components |
| Gearbox jerking or delayed shifts | C-Class, E-Class, GLE | Perform transmission adaptation reset, update TCU software, flush fluid with OEM specification |
| Coolant leaks and thermostat failure | C-Class, GLC, S-Class | Pressure-test system, replace thermostat and seals, refill with Mercedes-approved coolant |
| SBC brake system faults | E-Class, SL-Class (2003-2009) | Diagnose SBC unit, perform software reset or replace with updated hydraulic unit |
| High-voltage battery or charging issues | EQS, EQE, S 580e | Conduct high-voltage diagnostics, rebalance battery cells, update firmware |
At Platinum One Auto, we treat every Mercedes-Benz with the respect it deserves — preserving its luxury, engineering integrity, and performance for the roads of Dubai and beyond.
Ehsan is the best guy to deal with. And the mechanics are super helpful and really excited to work. The manager is also available also and super helpful as well. Overall amazing experience
Excellent garge i am fully satisfied and all team so good 🫡
Yes. AIRMATIC suspension failure is one of our core specialties. We diagnose compressor malfunctions, air strut leaks, valve block failures, and ride height sensor faults using Mercedes XENTRY diagnostics.
We replace components with OEM parts and recalibrate the system to restore the smooth, adaptive ride quality Mercedes vehicles are renowned for.
Absolutely. Our technicians specialize in AMG models including the C63, E63, GLE63, and GT variants.
We understand their high-performance engines, upgraded cooling requirements, AMG-specific transmission calibrations, and performance exhaust systems.
We use factory diagnostic tools to maintain the precise balance of power, refinement, and reliability that defines AMG engineering.
Yes. We're equipped to diagnose and repair Mercedes high-voltage systems, including battery diagnostics, charging system repairs, electric drivetrain maintenance, and firmware updates.
Our technicians follow Mercedes safety protocols for working on EQ models and plug-in hybrids (S 580e, E 300e), using specialized equipment for high-voltage diagnostics and battery cell rebalancing.
Our Mercedes-trained technicians provide factory-level diagnostics and precision repairs — preserving the luxury, performance, and engineering excellence your vehicle was built to deliver.
