Data Controller
We are the data controller for the personal information we process about our customers and business partners.
You can find our contact details below:
Platinum One Auto Services LLC
Al Ghanim Warehouse, 6 7 Street - Al Quoz Industrial Area 3, Dubai
It is not a requirement for our company to appoint an external Data Protection Officer (DPO).
However, if you have any questions regarding the processing of your personal data, you can contact us at hello@platinum1auto.com.
Website Visits
When you visit our website, we use cookies necessary for the website to function properly.
You can read more about this in our Cookie Policy
Communication with Potential Customers
When you contact us through a contact form, email, or phone, we process your personal data to respond to your inquiry and provide the requested service.
We only process the information you choose to provide — typically:
- Name
- Email address
- Phone number
Legal basis: legitimate interest (Article 4 of the UAE Personal Data Protection Law).
We delete communication once it has been clarified whether you wish to use our services. In special cases, the information may be kept longer if necessary for follow-up or documentation.
Customers
We process customer data to deliver agreed services, including name, address, service details, payment information, and agreements.
Legal basis: performance of a contract (Article 4 of the UAE Personal Data Protection Law).
When the service is completed and any outstanding matters resolved, the data will be deleted.
Newsletter
We send newsletters only if you have actively provided consent.
You can unsubscribe at any time.
After unsubscribing, we keep proof of your consent for up to two years for documentation purposes.
Legal basis: consent.
Leads and Website Enquiries
This website is technically operated by Autoclicks IO, which also stores and forwards user enquiries to Platinum One Auto Services LLC.
Data submitted via contact, booking, or chat forms is stored centrally by the provider and shared only with the selected workshop or branch.
Use of AI and Automated Features
When using our chat function, certain data may be processed by AI technology trained on our own service information.
The purpose is to provide relevant and fast responses to your questions.
Please do not enter any sensitive or financial data in the chat.
External API Sources
Some features (e.g. licence-plate lookup, product or tyre selection) use external APIs.
Data from these requests is processed temporarily and deleted immediately after a response is returned.
Cookies and Tracking
We use cookies and tracking tools (such as Google Analytics and Microsoft Clarity) to analyse the use of our website and improve user experience.
Details will be available in our forthcoming Cookie Policy.
Data Processors
We use the following authorised data processors for technical operation and marketing:
- Elest.io – Backend hosting infrastructure
- Nordcraft – Website hosting and frontend delivery
- Directus – CMS and data storage
- OpenAI – AI-generated content and chat functionality
- Google LLC – Analytics and advertising
- Microsoft Clarity – User behaviour analysis
Data Processing Agreements are in place with all processors to ensure proper handling of personal data.
Disclosure of Data
We do not disclose personal data to any third parties other than those mentioned above, unless necessary for delivering the agreed service or required by law.
Transfers to Third Countries
In certain cases, your data may be processed outside the United Arab Emirates.
Such transfers occur only when the recipient can guarantee adequate protection through appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms approved under UAE data protection regulations.
Data Security
We have implemented appropriate technical and organisational measures to protect your data, including:
- Encrypted transmission (HTTPS)
- Access control and authentication
- Regular data backups
- Continuous staff awareness and data-protection procedures
Your Rights
You have the right to:
- Access the information we hold about you
- Correct inaccurate data
- Request deletion of data in specific cases
- Request restriction of processing
- Object to processing
- Request data portability
Requests can be made by contacting hello@platinum1auto.com.
Withdrawal of Consent
If our processing is based on your consent, you may withdraw it at any time by contacting us.
Withdrawal does not affect the lawfulness of processing prior to the withdrawal.
Complaints
If you believe we have not processed your personal data in accordance with the law, you have the right to file a complaint with the UAE Data Office.
Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Last updated: 06.11.2025