Data Controller

We are the data controller for the personal information we process about our customers and business partners.

You can find our contact details below:

{{workshop-company-name}}
{{address}}
{{cvr}}

It is not a requirement for our company to appoint an external Data Protection Officer (DPO).
However, if you have any questions regarding the processing of your personal data, you can contact us at {{email}}.

Website Visits

When you visit our website, we use cookies necessary for the website to function properly.
You can read more about this in our Cookie Policy

Communication with Potential Customers

When you contact us through a contact form, email, or phone, we process your personal data to respond to your inquiry and provide the requested service.

We only process the information you choose to provide — typically:

Name
Email address
Phone number

Legal basis: legitimate interest (Article 4 of the UAE Personal Data Protection Law).

We delete communication once it has been clarified whether you wish to use our services. In special cases, the information may be kept longer if necessary for follow-up or documentation.

Customers

We process customer data to deliver agreed services, including name, address, service details, payment information, and agreements.

Legal basis: performance of a contract (Article 4 of the UAE Personal Data Protection Law).

When the service is completed and any outstanding matters resolved, the data will be deleted.

Newsletter

We send newsletters only if you have actively provided consent.

You can unsubscribe at any time.

After unsubscribing, we keep proof of your consent for up to two years for documentation purposes.

Legal basis: consent.

Leads and Website Enquiries

This website is technically operated by Autoclicks IO, which also stores and forwards user enquiries to {{workshop-company-name}}.

Data submitted via contact, booking, or chat forms is stored centrally by the provider and shared only with the selected workshop or branch.

Use of AI and Automated Features

When using our chat function, certain data may be processed by AI technology trained on our own service information.

The purpose is to provide relevant and fast responses to your questions.

Please do not enter any sensitive or financial data in the chat.

External API Sources

Some features (e.g. licence-plate lookup, product or tyre selection) use external APIs.
Data from these requests is processed temporarily and deleted immediately after a response is returned.

Cookies and Tracking

We use cookies and tracking tools (such as Google Analytics and Microsoft Clarity) to analyse the use of our website and improve user experience.

Details will be available in our forthcoming Cookie Policy.

Data Processors

We use the following authorised data processors for technical operation and marketing:

Elest.io – Backend hosting infrastructure
Nordcraft – Website hosting and frontend delivery
Directus – CMS and data storage
OpenAI – AI-generated content and chat functionality
Google LLC – Analytics and advertising
Microsoft Clarity – User behaviour analysis

Data Processing Agreements are in place with all processors to ensure proper handling of personal data.

Disclosure of Data

We do not disclose personal data to any third parties other than those mentioned above, unless necessary for delivering the agreed service or required by law.

Transfers to Third Countries

In certain cases, your data may be processed outside the United Arab Emirates.

Such transfers occur only when the recipient can guarantee adequate protection through appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms approved under UAE data protection regulations.

Data Security

We have implemented appropriate technical and organisational measures to protect your data, including:

Encrypted transmission (HTTPS)
Access control and authentication
Regular data backups
Continuous staff awareness and data-protection procedures

Your Rights

You have the right to:

Access the information we hold about you
Correct inaccurate data
Request deletion of data in specific cases
Request restriction of processing
Object to processing
Request data portability

Requests can be made by contacting {{email}}.

Withdrawal of Consent

If our processing is based on your consent, you may withdraw it at any time by contacting us.
Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

Complaints

If you believe we have not processed your personal data in accordance with the law, you have the right to file a complaint with the UAE Data Office.

Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Last updated: 06.11.2025